Mystery Shopping Client Services
APA offers Nationwide Mystery Shopping services to evaluate customer perception, competitor trends, employee training issues and employee integrity. In addition to Mystery Shopping, we also provide Customer Research Programs through Electronic Comment Cards, Exit Interviewing, and Employee Polls.
We use one of the World’s leading web based reporting systems to deliver confidential, real--time reporting with 24/7 accessibility for efficiency throughout every program. We provide our clients with the tools to create and view multiple programs on one cross tab reporting system to enhance performance and identify areas for improvement in the entirety of their business.
Nationwide, we employ thousands of Shoppers and Auditors that are highly experienced professionals to perform On site Shop Evaluations, Customer Exit Interviews, Full Facility Operational Audits, and Loss Prevention Integrity Shopping.
Retailers face so many challenges: Whether you are a department, grocery, telecomunications, food service, convenience or specialty establishment, we can provide you with the customized programs you need to help improve your customer loyalty, maximize business opportunities, and compete more effectively.
SHOPPING PROGRAMS
- On Site Evaluations for Service, Compliance, Promotions, Integrity
- Vendor Merchandising Standards
- Brand Protection
- Age Restricted - Alcohol and Tobacco
- Competitor Evaluations
- Telephone Recorded Shops
- Web Internet Sale Shops
- Product Testing
CUSTOMER POLLING
- On Site Customer Exit Interviews
- IVR /ICR Customer Perception Polling
- Customer E-Surveys
VIEW OUR DEMOS
NEWS - WHY MYSTERY SHOPPING IS IMPORTANT TO YOUR BUSINESS
Companies lose billions of dollars every year simply because of:
- Employee behavior and poor training
- Lousy customer service model
- Inefficient operational procedures that lead to frustrated customers
- Poor merchandising standards that lead to exposure and theft
- Waste
- Poor safety practices
- Bad accounting procedures
It is important for business owners to recognize the need to be "proactive" with regards to loss prevention. Customers and Customer loyalty is part of loss prevention. Mystery shopping is a very effective motivational and measurementtool, especially in the retail, property management and hotel industries by helping companies proactively reduce losses and guard their assets.
Businesses pay millions of dollars per year in advertising. Getting customers in the door is only the first step. Once they are there, you want to make sure their shopping experience is a good one and that they are indeed receiving the quality of service you want to be delivering. How can you make sure your customers receive the service they come to expect? Mystery shopping can provide you with the answers you need.
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